Group bookings used to be a complex, manual and lengthy procedure. Thanks to SWISS’ innovation, groups can now be quoted, confirmed, contracted and ticketed within seconds for direct customers on swiss.com and for travel agents via a new, state of the art travel agent online platform called “SWISS Groups”.
The heart of the innovation is a new dynamic Group Pricing- and Group Condition tool. Both are fully integrated into the SWISS Origin & Destination and RealTimeDynamicPricing landscape. The pricing engine checks seat availability, fares, group conditions and instantly quotes a complete dynamically priced offer including group discount.
This new system, completely based on SWISS research and concepts, is unmatched in the airline industry worldwide. The very positive feedback from the market proves the extraordinary customer experience provided by this innovative solution.
iXpoint’s project management expertise guided the entire complex project for the last three years from the requirements engineering, business case definition, provider selection through the development and implementation phase until finally the testing, rollout and hand over to service delivery.
You can view the SWISS Groups features in our video (YouTube), book a group directly on swiss.com (just select up to 40 passengers) or register now for SWISS Groups.